Problem viewing DAZN recordings on Sky Go

[ladypebbles]

When I try to watch any programme that I have recorded on DAZN1HD via the Sky Go app I keep getting an error message that says: "Sorry, something went wrong. Your device is being registered. Please wait a few minutes before trying again. If your problem continues, you may need to turn your Q box off and on again at the mains, or contact Sky Customer Services." 

I have tried the troubleshooting advised on the Sky help pages (turn on / off and remove viewing card) but still got the same issue. I can watch the recordings on my tv via Sky Q box. I use Sky Go apps on both Apple and Android. Please help! Thank you! 

[caesarome]

@ladypebbles 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[ladypebbles · Accepted solution]

The answer is.......you can only watch the recordings on your main Q box and not on mini boxes or Sky Go 🥺