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Discussion topic: Problem logging into Sky Go

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This message was authored by kerrya2 This message was authored by: kerrya2

Problem logging into Sky Go

I have previously downloaded Sky Go on to my Windows laptop which until yesterday worked perfectly.

 

I have uninstalled the program and reinstalled.

 

The Sky Go screen opens, then displays the cookies options, I select essential only, this then takes me to the sign in screen

 

I start to input my user name and before I can finish the program hangs and then closes

 

This has now happened on several occasions, how can I fix this?

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This message was authored by caesarome This message was authored by: caesarome

Re: Problem logging into Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@kerrya2 

It is difficult for anyone here to say for sure why this is happening but could it be something you have running in the background that could be causing this to happen.

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kerrya2
Topic Author
This message was authored by kerrya2 This message was authored by: kerrya2

Re: Problem logging into Sky Go

Thanks so much for trying to help. I've looked at all the settings on my laptop and can't see anything running that would prevent the app from launching properly

 

It downloads without any issues and opens properly, the issue just arises when I get to the point of entering my log in details.

 

The program was working perfectly a day ago so really don't understand why I am continually getting the issue now

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Problem logging into Sky Go

Posted by a Superuser, not a Sky employee. Find out more

Have you tried booting your PC into Windows Safe Mode?

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kerrya2
Topic Author
This message was authored by kerrya2 This message was authored by: kerrya2

Re: Problem logging into Sky Go

Hi, no I'll give that a try, thank you

kerrya2
Topic Author
This message was authored by kerrya2 This message was authored by: kerrya2

Re: Problem logging into Sky Go

I've now tried everything, re-booting the system, clearing out all cookies, scanned for viruses.

 

I am still getting the same issue 

 

1. Sky Go page displays

2. Screem shows 'checking for updates'

3. Moves on to 'options page - Accept all, Essential only or Manage

4. I select 'Accept All'

5. Page then moves on to 'User name and 'Password page, this is where the issue oocurs - I get the blue circle of doom over the two boxes - i.e. username and password, then the page just shuts down

 

 

 

 

 

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kerrya2_3-1738940499880.png

 

 

kerrya2_4-1738940544130.png

 

kerrya2_8-1738940817031.png

 

 

 

 

 

This message was authored by sl60ls This message was authored by: sl60ls

Re: Problem logging into Sky Go

I have the same problem, its so annoying! nothing seems to work SKY GO isn't working on my Macbook Air or my Ipad, but i can get it on the TV and my Iphone

 

any idea's Ive tried re booting removing app reloaded and it still wo't work!!

kerrya2
Topic Author
This message was authored by kerrya2 This message was authored by: kerrya2

Re: Problem logging into Sky Go

Perhaps its an issue within Sky as you are having the exact same issue?

 

My next action is to give their tech team a call

This message was authored by sl60ls This message was authored by: sl60ls

Re: Problem logging into Sky Go

I've already logged this with them and everything they tell me to do doesn't work so waitfir their response again , it's strange at it worked fine 2 days ago 

kerrya2
Topic Author
This message was authored by kerrya2 This message was authored by: kerrya2

Re: Problem logging into Sky Go

Doesn't sound too helpful by the Sky team

 

It is really bizarre, mine worked perfectly well too!

This message was authored by sl60ls This message was authored by: sl60ls

Re: Problem logging into Sky Go

One happy lady! It's now working with the help of Kenny from Sky messenger he gave me another link to download SKY GO and it now works 👍 well done Kenny 

This message was authored by sl60ls This message was authored by: sl60ls

Re: Problem logging into Sky Go

Happy days 

This message was authored by sl60ls This message was authored by: sl60ls

Re: Problem logging into Sky Go

Guess what left the laptop and have lost it again.!!! so another call to SKY in the pipeline!!!

 

So fed up!!!

This message was authored by Bobster22 This message was authored by: Bobster22

Re: Problem logging into Sky Go

Any update on this problem as I have the same issues. Seems to affect Windows 11 users with new PCs or laptops. 

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