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This discussion topic has been answered Discussion topic: Problem accessing live sport on SkyGo

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This message was authored by: PamF13

Problem accessing live sport on SkyGo

I keep getting a 3-22 error message whenever I try to watch any live sport on SkyGo. I have tried uninstall ingredients and reinstalling the App, both with and without restarting the device in-between the two actions. I have a Samsung Pro 23+ phone. Can anyone help me please

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This message was authored by: caesarome Answer

Re: Problem accessing live sport on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@PamF13 

If you are using a VPN that will need disabling when you use Sky Go.

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This message was authored by: caesarome

Re: Problem accessing live sport on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@PamF13 

Make sure the Dex app is disabled on your phone if it is present.

 

Are you a Sky Sports subscriber via Sky ?

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This message was authored by: PamF13

Re: Problem accessing live sport on SkyGo

No Dex app, and, yes, I am a sky sports subscriber via sky

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This message was authored by: PamF13

Re: Problem accessing live sport on SkyGo

I have just tried uninstalling skygo rebooting my phone and then reinstalling the app. Now I am getting either error code 0-01 or a message saying that my device needs to be authorised! 😠😡🤬

This message was authored by: caesarome Answer

Re: Problem accessing live sport on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@PamF13 

If you are using a VPN that will need disabling when you use Sky Go.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: PamF13

Re: Problem accessing live sport on SkyGo

Thank you so much!  I had forgotten that I had activated the VPN 🙄. Now deactivated, and skygo is working 🥳🍷

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