Poor picture quality only on sky sport channels

[IanDHeartMB4.0]

I'm using sky go on a google chromebook, all channels work perfectly fine except for the sports channels, the picture is fine for a few seconds but then starts to go jurky and then blurry to the point where it is unwatchable. Watching sport on channel 3 or channel 4 is absolutely fine, and other sky channels are fine it is purely the sky sports channels where i have a problem - typical because these are the one's i want to watch. Has anyone else overcome this issue? I've tried uninstalling and re-installing the app several times but no good 

[Tom-W19]

Hi IanDHeartMB4.0

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Glen1984]

I'm using sky go on a google chromebook, all channels work perfectly fine except for the sports channels, the picture is fine for a few seconds but then starts to go jurky and then blurry to the point where it is unwatchable. I've tried uninstalling and re-installing the app several times but no good 

[Glen1984]

I'm using sky go on a google chromebook, all channels work perfectly fine except for the sports channels, the picture is fine for a few seconds but then starts to go jurky and then blurry to the point where it is unwatchable. I've tried uninstalling and re-installing the app several times but no good 

[caesarome]

Have you tried this:

https://helpforum.sky.com/t5/Sky-Go-Apps/Codec-14-error-on-SKY-GO-on-Chromebook/m-p/3974775/highligh...

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Sloughnane]

Picture quality absolutely shocking on standard sky sports. Definitely feels like a push to get people to sign up to UHD as it's going on nearly every game. If this is not resolved ill

move to Virgin and get free HD in Ireland 

[caesarome]

If you are using Sky Go and you are using a mobile device you could try using the Sky Sports app instead ?

[Sloughnane]

I'm using my sky q box. In fact I would say sky go is better quality (probably because the screen is smaller)

[caesarome]

These posts here are related to Sky Go (as per the big Sky Go & Apps heading at the top of the page) so if you have an issue with your Sky Q box then feel free to start a new post here in the Sky Q forum:

https://helpforum.sky.com/t5/Sky-Q/bd-p/skyq