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Discussion topic: Please help: Error message:'There was a problem playing this content, please try again. Error [1.12]

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Message posted on ‎16 Apr 2023 03:34 PM

Please help: Error message:'There was a problem playing this content, please try again. Error [1.12]

When I try to use Sky Go there is a message on the screen which says 'There was a problem playing this content, please try again. Error [1.12] 

 

  • Tried everything. Customer Services bot totally unhelpful. No number given to speak to a human. 
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Avatar for caesarome
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Message posted on ‎16 Apr 2023 04:08 PM

Re: Please help: Error message:'There was a problem playing this content, please try again. Error [1

Posted by a Superuser, not a Sky employee. Find out more

Is your device a Samsung one and if so does it work when on a Wifi connection ?

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This message was authored by: Stefan+Pol

Message posted on ‎17 Apr 2023 10:58 PM

Re: Please help: Error message:'There was a problem playing this content, please try again. Error [1

Yes, it is Samsung tablet and works with Wifi. 

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Message posted on ‎17 Apr 2023 11:03 PM

Re: Please help: Error message:'There was a problem playing this content, please try again. Error [1

Posted by a Superuser, not a Sky employee. Find out more

There have been a few other reports from other people with a Samsung device so I would suggest emailing the apps team to let them know - apps@sky.uk

 

Give them as much details as you can about your device including what version of Android it is running.

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