No subtitles on Sky Go.

[jimox]

Subtitles are not working in Sky Go on either my android tablet or android phone, I've rebooted my tablet, uninstalled the app and reinstalled it.Also checked in settings that they are turned on.In all the recordings I've checked if I press the three dots it just shows a tick next to Audio On.

Anyone suggest anything please?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[jimox]

It was my fault, Sky Go was still connected to the Sky Q box. Disconnected it and subtitles are now on live tv.

Anyway when it is connected why can't Sky let us have have subtitles when watching our recordings?

[Lisa-P1987]

We are still looking to help you jimox . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks