My MacBook will not register as a device in Sky Go

[Pedro114]

I downloaded a number of programmes recorded on my Sky Q box to my MacBook to watch whilst on holiday. When I tried to watch them on holiday I got a message that I needed to be connected to my Sky Q box (if I was at home, I wouldn't need to watch on my Mac).

I checked my devices and my Mac is not listed, although my iPad and iPhone are. 

Since returning home I have attempted to authorise my Mac without success. Can anyone suggest a solution?

[caesarome]

@Pedro114 

Noe you are back in the UK what is happening when you go to watch live TV ?

[delphine68]

Same problem here; macpro won't connect anymore to the sky q box. can't access the channels I'm paying for and can't access my recordings; Sky unable to help. 

[Pedro114]

I can watch some channels, but only those that don't require a code. It won't accept my code and when I reset it, it still doesn't work.

[Pedro114]

My MacBook is still not included in my list of devices 

[caesarome]

---

@Pedro114 wrote:

I can watch some channels, but only those that don't require a code. It won't accept my code and when I reset it, it still doesn't work.

---

@Pedro114 

Do you mean a pin, if the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:

https://www.sky.com/manage/tv/manage-devices/change-pin

[Pedro114]

Thanks for trying to help, I have already changed the PIN many times, but it isn't recognised when I enter it on my Mac in the Sky Go app. 

[caesarome]

Are you changing the pin in the correct place as it is quite easy to in error change the pin for a Sky Q box in error.

[Pedro114]

Yes, I'm changing it in the correct place, but it's still not recognised