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Discussion topic: Message saying I need to upgrade subscription on Skygo. I have the necessary package?

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This message was authored by Kingy68 This message was authored by: Kingy68

Message saying I need to upgrade subscription on Skygo. I have the necessary package?

Skygo saying I need to upgrade my subscription when I have the relevant package. Any ideas anyone?

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This message was authored by caesarome This message was authored by: caesarome

Re: Message saying I need to upgrade subscription on Skygo. I have the necessary package?

Posted by a Superuser, not a Sky employee. Find out more

@Kingy68 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Message saying I need to upgrade subscription on Skygo. I have the necessary package?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Kingy68 an invite to chat.

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