Mathws

[annian]

I have rung sky 3 times no one seems to have an answer 

I have an unauthorised sky go user 

I keep pressing cancel 

And I have changed my password 

And they are still using my sky go without my permission 

I can't stop them 

Help please 

Many thanks 

[Annie+UK]

You have to also delete the device from manage devces or they will still have a valid token that does not require a password, deletng the device forces the use of the new password

[caesarome]

@annian 

As @Annie+UK has said there is more you need to do:

Try this:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.