Linking sky ID

[ShaunaLouise98]

Trying to link my sky account with the sky go and my sky app. Been on the phone with someone regarding this, she has said they cannot access my account on their computer. They have spoke to lots of people and nobody knows why. When i try to login on the mysky app, I get as far as the enter your postcode page and then it comes up with 'your account is not authorised to access the my sky app'. I have tried it on my internet browser on my laptop and it signs me in but when i go to 'link my id' I have entered my sky account number and postcode etc to which it then says 'we have been unable to identify this account with the details provided'. I am a first time customer, and have only set up my order of sky stream and sky broadband this morning (recieved confirmation emails and order retails, contract etc). As I said they have now been unable to even access my account from their desktops (3 seperate people tried). The last woman I spoke to said her collegue suggested it is because I have been entered into some sort of trial? and that if this was the case I would have been informed. Well I have not received anything saying this and again, I only set it up around 2 hours ago. 

[caesarome]

@ShaunaLouise98 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @ShaunaLouise98 and the issue is not resolved 🙂