I keep getting error code 1404 when I log on to sky go on PC.

[JoEllis]

I keep getting error code 1404 on sky go on my PC. I've deleted the app, restarted and reinstalled many times and still a problem. Never had this problem in the last year. Just started now.

[caesarome]

Do you have a TV subscription from Sky ?

If you do try signing out of the app and then back into it.

Make sure you are logged in with the correct ID/email

[JoEllis]

Yes I do and I've tried that multiple times! 

[caesarome]

@JoEllis 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[JoEllis]

Is there any update on this? I sent the issue in the chat box and still nothing.