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Discussion topic: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

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STM
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I keep getting code 1304 and code 1504 messages. Please help. Thank you.

‎28 Feb 2024 02:48 PM

I have recently installed Sky Go on my laptop.  Windows 11. When I try to play anything in Sky Arts, I get a code 1304 error message.  When I try to download anything, I get a code 1504 error.  Have not been able to view anything so far.  Please help.  Thanks. Steve

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caesarome
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Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

‎28 Feb 2024 04:39 PM

Posted by a Superuser, not a Sky employee. Find out more

@STM 

Do you have a TV subscription from Sky ?


If you do try signing out of the app and then back into it.

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STM
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Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

‎28 Feb 2024 04:43 PM

Thanks. I don't have a subscription. Would just like to watch the free view parts of Sky, particularly Sky Arts? @caesarome

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caesarome
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Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

‎28 Feb 2024 04:47 PM

Posted by a Superuser, not a Sky employee. Find out more

As a non Sky TV customer I don't believe you can get access to the app, even for the free to air channels.

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STM
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Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

‎28 Feb 2024 05:04 PM

OK. Thanks again.

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