I am getting a decice needa authorisation message on my sky go app. How do i solve this?

[Zakdawn]

I have reloaded the app and signed back on but i am still getting an wrror that the device needs to be authorised.

this is very frustratibg and i have already missed the cricket today.

how do i resolve?

[caesarome]

@Zakdawn 

Would you like Sky's messaging team to contact you via here tomorrow about this ?

[Zakdawn]

Yes please

[caesarome]

@Zakdawn 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It will be later this morning before you are contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Zakdawn.

[Lisa-P1987]

Thanks for chatting to us @Zakdawn . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks