I have sky multi screen but cannot use sky go. On My Sky app, it tells me to add a device by going to watch a show via sky go; however when on sky go it says I need Sky Q multiscreen, sky glass whole home or sky go extra ? I have multiscreen so why doesn't it work ?
Posted by a Superuser, not a Sky employee. Find out more
Does it work if you go into settings in the app @fmlm and turn off the connection to your Sky Q box ?
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