Getting error codes and cannot watch on sky go anymore

[Albert6]

My Sky worked untill yesterday and dont work at all anymore. 

[caesarome]

And what errors and codes are you seeing ?

[Albert6]

Error code 1310

[caesarome]

@Albert6 

Did anything happen yesterday as this code means you are either logged into Sky Go with the wrong details or what you are trying to view isn't part of your subscription.

[Albert6]

I did log on to my normal account and just stopped. Also uninstall this morning and also re installed. Also did worked. 

[caesarome]

@Albert6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Albert6 an invite to chat.