6

This discussion topic has been answered Discussion topic: External display output is blocked

Reply
Avatar for John+corless
Level 1 icon
What's this?
This message was authored by: John+corless

Message posted on ‎13 Mar 2024 06:42 PM

External display output is blocked

External display output is blocked
Report post
Post 1 of 7
6,809 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Annie+UK
Level 16 icon
What's this?
Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:09 PM

Re: External display output is blocked

Posted by a Superuser, not a Sky employee. Find out more

This is normal for Sky Go on a mobile device, Sky only want the devices own screen to be used for output

 

If you are using the devices screen only then you might want to report this to apps@sky.uk

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

View this Answer within the discussion

Report post
Post 7 of 7
6,772 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for daveNOS
Level 16 icon
What's this?
Superuser
This message was authored by: daveNOS

Message posted on ‎13 Mar 2024 06:49 PM

Re: External display output is blocked

Posted by a Superuser, not a Sky employee. Find out more
@John+corless wrote:
External display output is blocked

@John+corless That doesnt give anyone here much to go on, where are you seeing that message?

Report post
Post 2 of 7
6,805 Views
0 Likes
Reply
Avatar for John+corless
Level 1 icon
What's this?
Topic Author
This message was authored by: John+corless

Message posted on ‎13 Mar 2024 07:05 PM

Re: External display output is blocked

Hi sorry its on my mobile phone tried reinstalling it several times . It worked OK till recently.  I have changed my phone to a Samsung s10 recently 

Report post
Post 3 of 7
6,800 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎13 Mar 2024 07:23 PM

Re: External display output is blocked

Posted by a Superuser, not a Sky employee. Find out more

Are you using the Sky Go app, if not what app are you using ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 7
6,787 Views
0 Likes
Reply
Avatar for John+corless
Level 1 icon
What's this?
Topic Author
This message was authored by: John+corless

Message posted on ‎13 Mar 2024 08:02 PM

Re: External display output is blocked

Yes skygo app deleted and reinstalled several times

Report post
Post 5 of 7
6,782 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:10 PM

Re: External display output is blocked

Posted by a Superuser, not a Sky employee. Find out more

Have you got your mobile connected to an external device, if not and the message has only just started have you recently installed any new apps on your phone that could be causing this ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 7
6,773 Views
0 Likes
Reply
Avatar for Annie+UK
Level 16 icon
What's this?
Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:09 PM

Re: External display output is blocked

Posted by a Superuser, not a Sky employee. Find out more

This is normal for Sky Go on a mobile device, Sky only want the devices own screen to be used for output

 

If you are using the devices screen only then you might want to report this to apps@sky.uk

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Report post
Post 7 of 7
6,773 Views
Reply

Did this answer not help you?
Reply