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Discussion topic: External display output is blocked

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John+corless
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External display output is blocked

‎13 Mar 2024 06:42 PM

External display output is blocked
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Annie+UK
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Re: External display output is blocked

‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:09 PM

Posted by a Superuser, not a Sky employee. Find out more

This is normal for Sky Go on a mobile device, Sky only want the devices own screen to be used for output

 

If you are using the devices screen only then you might want to report this to apps@sky.uk

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daveNOS
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Re: External display output is blocked

‎13 Mar 2024 06:49 PM

Posted by a Superuser, not a Sky employee. Find out more
@John+corless wrote:
External display output is blocked

@John+corless That doesnt give anyone here much to go on, where are you seeing that message?

-------- Please note i am not a Sky employee ----------
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John+corless
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Re: External display output is blocked

‎13 Mar 2024 07:05 PM

Hi sorry its on my mobile phone tried reinstalling it several times . It worked OK till recently.  I have changed my phone to a Samsung s10 recently 

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caesarome
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Re: External display output is blocked

‎13 Mar 2024 07:23 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you using the Sky Go app, if not what app are you using ?

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John+corless
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Re: External display output is blocked

‎13 Mar 2024 08:02 PM

Yes skygo app deleted and reinstalled several times

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caesarome
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Re: External display output is blocked

‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:10 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you got your mobile connected to an external device, if not and the message has only just started have you recently installed any new apps on your phone that could be causing this ?

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Annie+UK
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Re: External display output is blocked

‎13 Mar 2024 08:06 PM - last edited: ‎13 Mar 2024 08:09 PM

Posted by a Superuser, not a Sky employee. Find out more

This is normal for Sky Go on a mobile device, Sky only want the devices own screen to be used for output

 

If you are using the devices screen only then you might want to report this to apps@sky.uk

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