ERROR CODE PFE 9050

[MROBERTSON1]

Recieved this message below and dont know how to fix the issue.

Your SkyQ box is already steaming to the maximum number of devices or we cannot currently connect to the stream. Please contact our customer services team for help and quote the error code below to get things going again.

Code: PFE 9050

[Chodley]

What did this come up on? A mini?

[MROBERTSON1]

It come up on my mobile phone device while trying to watch Sky Go, however I have deleted all other devices and my mobile phone is the only device I am trying to watch from.

[caesarome]

Try turning of the connection to your Sky Q box in the settings of the app.

[Chodley]

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@caesarome wrote:

Try turning of the connection to your Sky Q box in the settings of the app.

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I searched and noticed you post this a load of times for this error and no one ever comes back to say if it worked 😁 Probably a good sign 😆

[Rawlinic]

Hi I also received  this message while trying to watch sky go on laptop. Only 2 devices connected to sky go , I've deleted the other 2. I can watch on my phone but not the laptop which I used earlier today, 

I have put the "connect to sky a box" to "off" in settings as suggested but this has made no difference. All help appreciated 

[pistonmonkey]

I am getting this as well. I was watching fine on my PC and got this error, which no longer works. I have tried disconnecting from the SkyQ box option, which makes no difference. No one else is streaming on my account, so I don't see how I could be at my limit.

[Tim_BOYCE]

Has anybody actually got their Sky Go to work following this error? Disconnecting connection to Sky Q box (which I don't have) doesn't work. 
watching Sky Go on my iPad works fine. The problem is only on my laptop. Any thoughts?

[Zoewaycott]

I am having the same issue. Either error PFE 9050 or unable to retrieve channel listing or a blank screen. I cannot watch live TV on sky go currently on the laptop. It has happen a couple of times before and be resolved on its own. This time all the troubleshooting and suggestions are not helping whatsoever. The error and issue remains. Please help, thanks.

[Turkletto]

I have the same problem and have spoken to sky lack of customer help a couple of time. Usually ending up in India or Bulgaria and they have no idea.

I know it's to do with removing screen capture cookies that come with other programme's but don't know how.

Can anyone help as sky can't

[Banff12]

I'm getting this too....  Only I use the Sky Go... on my laptop and I can actually be in the middle of watching something and it comes up .  It seems to clear when I reboot my laptop but a total pain and obviously a bug of some sort somewhere...