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Discussion topic: Error message PFE 9004-IH on Sky Go

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This message was authored by DanBerrisford This message was authored by: DanBerrisford

Error message PFE 9004-IH on Sky Go

I'm trying to watch Sky Go on a laptop.  I've done this successfully in the past on this laptop but now Sky Go loads fine and the Guide appears but when I select a channel to watch I get the error code PFE 9004-IH.

 

At the moment, I have no Sky satelite signal because trees have grown and are blocking the dish and I can't get the Sky Go app on my Samsung TVs so this is the only way I have to watch Sky so I need to cancel my subscription if I can't get this sorted. 


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DanBerrisford
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This message was authored by DanBerrisford This message was authored by: DanBerrisford Answer

Re: Error message PFE 9004-IH on Sky Go

I've now disconnected from my SkyQ box and it seems to be working so thanks for the message that appears to have resolved the issue.

 

Thanks

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This message was authored by caesarome This message was authored by: caesarome

Re: Error message PFE 9004-IH on Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@DanBerrisford 

Is the app connected to your Sky Q box ?

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DanBerrisford
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This message was authored by DanBerrisford This message was authored by: DanBerrisford

Re: Error message PFE 9004-IH on Sky Go

Yes, I think so.  I am at home within range of the box

DanBerrisford
Topic Author
This message was authored by DanBerrisford This message was authored by: DanBerrisford Answer

Re: Error message PFE 9004-IH on Sky Go

I've now disconnected from my SkyQ box and it seems to be working so thanks for the message that appears to have resolved the issue.

 

Thanks

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