Error message 001 Sky Go on Mac

[Anonymous]

This did the trick! Thank you 🙂

[VeeBee]

Thanks so much, @DAGW92  

Very grateful to you for posting this fix. It works on my M2 chip Mac, after trying all the others on the forum, plus speaking to Sky support and Apple support.

You're a star!

[S-WINDS95]

I have just tried this simple fix today 24th November 2024 and it worked first time.

No need to empty the bin either, I kept the files in there in case it didnt work. But now I can delete them.

Thank you so much for posting it DAGW92.

Happy Days buddy.

Thanks again

*R*

I have re-posted it below, hope this helps everyone with the same issue.

DAGW92

‎15 Sep 2024 02:35 PM

A follow up having spoken to Apple's Senior Support, they found me a proper fix.

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

[Scoob34]

Thank you so much! It worked!  There is another thread regarding this and I have tried every suggestion on there.  I have referred folks on the other thread to DAGW92's post. 

Super helpful. 

[SKEast]

It is unreaonable to expect customers to follow these recommended steps. Sky Go used to work on Mac OS and now for Sequoia users it does not... Sky need to find a fix!