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Discussion topic: Sky Go Won't open on New M4 Macbook Pro

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This message was authored by sadbuttrue This message was authored by: sadbuttrue

Sky Go Won't open on New M4 Macbook Pro

Error 001 - we're having trouble connecting you.

 

I've uninstalled & re-installed for Mac. It simply will not work.

 

All other streaming services work, except Sky Go.

 

This needs to be fixed please

 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Go Won't open on New M4 Macbook Pro

Posted by a Sky employee

Hi @sadbuttrue 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by SKEast This message was authored by: SKEast

Re: Sky Go Won't open on New M4 Macbook Pro

As above re: uninstalling/re-installing. Hours spent, hours wasted! I am posting on every related discussion and will continue to do so until Sky solve this major issue.

 

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and  would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join a  private  discussion! 

It seems from the vast arry of posts across many discussions that there are major issues for Mac OS Sequoia users and the Sky Go App. Please Sky, communicate with your customers and solve the Sky Go App and Mac OS Sequoia user issues... 

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