Error code when trying to access Sky Go via app - 1304

[Ellena19]

Hi, 
I am recieving the following error message when trying to access SKY GO - Sky Go is currently unavailable. Please try again later (1304). Please advise 

[caesarome]

@Ellena19 

Is your postcode shown on your address here:

https://www.sky.com/myaccount/my-details

[Ellena19]

Hello, 

Yes it is. 

[caesarome]

@Ellena19 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Ellena19 an invite to chat.

[Lisa-P1987]

Update - We spoke to @Ellena19 and found that they do not have a TV subscription, this is why Sky GO did not work for them 🙂