Error code 1526.

[SW14]

I'm trying to download some films to watch offline next week but keep getting error code 1526.
A couple have downloaded ok but not the ones I really want. 

[caesarome]

@SW14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SW14.

[thomastoad]

What is the answer??

[MarkGoldsmith]

@thomastoad not sure why you have posted the same question on 3 separate threads. 

have you tried contacting Sky about the problem you are having so they can rectify it?

[thomastoad]

Haha. Have you tried contacting Sky?! God luck with that.

I posted it on each unsanswered thread going back months as there are no asnwers on any of them so I'm hoping one materialises!

[caesarome]

@thomastoad 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @thomastoad an invite to chat.

[thomastoad]

You're now not online so the 'private chat' fgunction is not working. Please post the explanation / remedy to error code 1526 below so we can all go mon with our lives ; )

[caesarome]

You don't use the private chat function, as per my post you use the chat icon that is at the bottom of this page. You respond and they will when available, it isn't a live chat as I previously said.

[thomastoad]

OK, thanks. But I'm really confused. They're still not available, this problem has been an issue for many for months and there still doesn't seem to be an answer. Why don;t they just post the answer on this thread?  I now have to wait until tomrrow for them to come back online as it's past 4.30pm, by which time I'll be overseas and I won;t be able to download the programmes I want. I've wasted so much time this week trying to get to the bottom if this - and you have too trying to help me (thanks) but the issuse still remains. Daft. Sky CS is among the worst of any company I deal with.

[Lisa-P1987]

Thanks for chatting to us @thomastoad . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks