Error Code PFE: 8000 on laptop

[RosG98]

I have just subscribed for the Sky Q multipack (about a month a go).

I am trying to download and watch content on my laptop (Windows 11).  I cannot do this - I get the Error Code PFE: 8000 telling me I have to upgrade my subscription.

I have tested on an iPad and I can download and watch on an iPad - so it is just that the Sky Go app is not working properly on my laptop - I can see posts on here about the issue but it doesn't seem to be fixable.

What do I do - has anyone actually managed to fix the problem?  Being able to download Sky on to my laptop was one of the main reasons I got it - I have long train commutes where the WiFi doesn't work so I need to be able to download and watch content.

If it doesn't work, obviously I want to cancel the contract but having spent time uninstalling and reinstalling (which seems to be the only fix suggested on this website) I'm outside the cooling off period so has anyone had any luck in cancelling their contract because basically, I contracted for something which is then not what is being delivered - I feel I am perfectly within my rights to cancel if their software won't work?

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Lisa-P1987]

Update – Thanks for chatting to us RosG98. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[RosG98]

Hi Lisa,

As far as I'm concerned, I did respond within the 48 hour window to your last message - a pity it didn't get through and you didn't fix the problem.

Please escalate again.  However, please note that I have uninstalled and reinstalled the app a number of times now - and it is not working.  It seems to me obvious that this app is very bad and full of bugs.  I've recently tried to help someone else use the Sky Go app on a Windows PC and they, too, could not get it to work.

Perhaps Sky could spend less time and money advertising their new TV and more on developing an app that actually delivers what they have promised.

I look forward to hearing from someone who will presumably help me to cancel the contract on the basis that the app does not work as stated in the marketing and therefore I have been missold your product and should not be locked in to an 18 month contract (although at least I'm now down to 17 months..) where I would have been much better off just getting Now TV.

Out of interest - have you actually managed to fix the issue I have for anyone else, yet - or does everyone else just give up in dispair?

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[RosG98]

An update for anyone else search on this error code.

I've received the following response from Sky: "We have had a response from out apps development team and they have advised that what you are seeing is part of a known issue that they are currently working to resolve. As such there unfortunately isn't anything that can be done as a work around at present until they have resolved the issue and sent the fix out as an update. This hopefully wont be too far away but until then the only option ar present is to use an alternative device for sky go."

I haven't received a response to my follow up question:  "That is disappointing. How long do I have to wait for a fix before Sky will agree to allow me to cancel my subscription without penalty on the basis that I subscribed on the basis there was an app which meant I could download an watch content on my laptop. To be clear - 'use an alternative device' is not an acceptable resolution for me given that I have just bought a new laptop."

I would be interested to know whether anyone has got Sky to agree to cancel a subscription early because the app does not work?

[Mr+Flibbles+86]

Update - After a private chat this was confirmed as a current known issue and will be resolved with an upcoming update

[PaulRotherham1968]

Has anyone had any updates on this? I still can´t watch anything that I download with this PFE 8000 error on a laptop under Win 11 and watching streaming with adverts is a nightmare. It has nothing to do with my subscription and everything to do with a SkyGo error.

[S+Cotton]

I too have this issue.  I have called Sky and get the same message - it's a known error.  As if that tells me anything!  Doing a Google search shows this has been going on since January 2022 at least.  Likewise, really not happy about my subscription on this basis but zero sympathy from Sky.  Anybody any other ideas?

[PaulRotherham1968]

Hooray, it seems that this has finally been fixed, for me anyway.

Good luck everyone!

[GrizzlyRuss]

I get the error PDE 8000-IH on Skg Go laptop as well. How do I fix it?

Thanks

Russell

[Banff12]

I too am getting this error... saying there are too many people logged in and there is only me...