Error Code 1304 - what does it even mean?

[Skynogo]

Bought a new mac laptop and looked forward to using the Sky Go app, but frustratingly I cannot. I download the app, open the app, press play on a programme, then the error message pops up. "Sky Go is unavailable right now. Please try again later. Code 1304." 

I even had this issue with my old mac laptop for years but assumed it was because my laptop was old, turns out not the case.

Can someone at Sky please help? I haven't been able to find anywhere what the code 1304 means to even know where to start.

[caesarome]

@Skynogo 

Do you have a TV subscription from Sky ?

[Skynogo]

Yes, I have a subscription which includes multiroom. 

Extra info: My mac laptop is up to date and fits the specifications to use the app. I have checked the app for latest updates and it is also up to date.

[caesarome]

@Skynogo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Skynogo an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. However, if there is anything else in the past we can help you with, please do not hesitate to reach out. Thanks.