Error 1410

[Lauren_1]

We have recently downloaded the Sky Go app on our laptop and are receiving error message 1410 when we try to watch sky sports. We have sky sports as part of our subscription, how do we resolve this please? 

[caesarome]

@Lauren_1 

Are you logged in with the correct Sky ID so not an old one if you have left Sky in the past and returned after being away for 18 months or more ?

[Lauren_1]

Hi, we are logged in with the right ID etc and haven't left sky. Other Channels are working, just not sky sports 

thank you 

[caesarome]

@Lauren_1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Lauren_1  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.