Error 0-01 when using Sky Go only on Android mobile phone

[Cocotrix]

Hi all,

I purchased my Sky TV pack 2 days ago. I do not have any of the equipment yet and my contract has not yet kicked off. However, I was told that I could start using Sky Go straight away once my Sky iD and user were set up. I have tried Sky Go both in PS5 and PS4 and works like a dream. The issue is when I try to use Sky Go on any Android mobile phone (I have tried both my and my wife's mobiles). The app opens correctly, but when I press on any show to play I get the following message: "There has been a problem connecting to the Sky Go network. Please try again later. If you keep seeing this error please contact customer services. Error Code: 0-01".

I have tried restarting the device, clear cache and unistalling/reinstalling the app various times with no luck.

I would greatly appreciate you help.

Thank you and best regards

[caesarome]

@Cocotrix 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Cocotrix an invite to chat.

[Cocotrix]

Hi @caesarome @Greenfingers001,

Thank you very much for your help. This issue has now been solved. It was quite simple in the end (difficult for me to find what the source of such issue was though) because I just needed to allow Sky Go to display pop-ups in the permissions menu of the phone under privacy protection.

Once ahain thank you and best regards

[Lisa-P1987]

Thanks for the update @Cocotrix  we will close the invite then 🙂