Download to computer failed using SKY GO

[maoclark]

I have programmes recorded on my SKY Q box.

I go into Sky GO on my PC, choose the one I want to download onto my PC, and it comes up straight away with the message

Download to computer failed

What do I need to do to fix this problem?

Regards

Michael

[Tom-W19]

Hi @maoclark 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks