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Discussion topic: Can’t manage SkyQ planner/recordings on SkyGo

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This message was authored by BellaBooBella This message was authored by: BellaBooBella

Can’t manage SkyQ planner/recordings on SkyGo

Why can’t I manage SkyQ recordings/planner on SkyGo like I did with Sky+

I've seen instructions for doing it (googled) but I just don't seem to have access. 
The box is linked Ok and everything else seems to be in order but there's just no button or link to my SkyQ planner of recordings and schedule. 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Can’t manage SkyQ planner/recordings on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@BellaBooBella wrote:

Presumably that's an extra you have to pay for? 


That is correct so as you don't you will be unable to view or manage your recordings as this is need for this and to watch them via the app itself.

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t manage SkyQ planner/recordings on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

You should be able to see your recordings from the main menu page from where the other options like catchup are. If you don't see this do you have a multiscreen sub on your account ?

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BellaBooBella
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This message was authored by BellaBooBella This message was authored by: BellaBooBella

Re: Can’t manage SkyQ planner/recordings on SkyGo

There's nothing in the icons alongside catchup etc. No, I don't have multi screen option because I don't  need it.  Presumably that's an extra you have to pay for? 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Can’t manage SkyQ planner/recordings on SkyGo

Posted by a Superuser, not a Sky employee. Find out more

@BellaBooBella wrote:

Presumably that's an extra you have to pay for? 


That is correct so as you don't you will be unable to view or manage your recordings as this is need for this and to watch them via the app itself.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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