Can't load Sky Go on new MacBook

[laura_scott]

Hello, I've recently bought a new MacBook Pro and am unable to access Sky Go.

I can download the install, and install the app. But when I try to load it I'm met with a (001) error code asking me to try again - which doesn't work. 

I've removed devices on my account so there should be space for my new laptop to access Sky Go, but it doesn't work.

Any help much appreciated. Thank you 

[Brill+Gill]

Hi @laura_scott, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[laura_scott]

Hi, this still hasn't been resolved. Please could you start another chat? Thanks

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141