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This discussion topic has been answered Discussion topic: Can not play films on my iPhone or tv programmes

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Message posted on ‎04 Jan 2024 11:44 AM

Can not play films on my iPhone or tv programmes

Can not watch films or programmes in my iPhone 

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎04 Jan 2024 01:18 PM

Re: Can not play films on my iPhone or tv programmes

Posted by a Superuser, not a Sky employee. Find out more

@W66Pie1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Jan 2024 11:48 AM

Re: Can not play films on my iPhone or tv programmes

Posted by a Superuser, not a Sky employee. Find out more

Do tell us more like what is happening when you try to watch something ?

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Message posted on ‎04 Jan 2024 11:50 AM

Re: Can not play films on my iPhone or tv programmes

Keep getting something went wrong please try again 

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This message was authored by: caesarome

Message posted on ‎04 Jan 2024 11:52 AM

Re: Can not play films on my iPhone or tv programmes

Posted by a Superuser, not a Sky employee. Find out more

Has it been working prior to you seeing this message ?

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Message posted on ‎04 Jan 2024 12:56 PM

Re: Can not play films on my iPhone or tv programmes

No just keep getting something went wrong please try again 

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Message posted on ‎04 Jan 2024 01:03 PM

Re: Can not play films on my iPhone or tv programmes

Posted by a Superuser, not a Sky employee. Find out more

@W66Pie1 what sky tv subscription do you have?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎04 Jan 2024 01:15 PM

Re: Can not play films on my iPhone or tv programmes

Sky signature ultimate tv 

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This message was authored by: caesarome Answer

Message posted on ‎04 Jan 2024 01:18 PM

Re: Can not play films on my iPhone or tv programmes

Posted by a Superuser, not a Sky employee. Find out more

@W66Pie1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎04 Jan 2024 01:20 PM

Re: Can not play films on my iPhone or tv programmes

Thx very much for your help kind regards W66pie1

 

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Message posted on ‎04 Jan 2024 01:41 PM

Re: Can not play films on my iPhone or tv programmes

Thanks for escalating this. We’ve sent @W66Pie1  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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Message posted on ‎06 Jan 2024 02:08 PM

Re: Can not play films on my iPhone or tv programmes

Thanks for chatting to us @W66Pie1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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