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This discussion topic has been answered Discussion topic: Blocking devices from sky go

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This message was authored by: Billytom

Blocking devices from sky go

Blocking devices from my sky go account 


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This message was authored by: caesarome Answer

Re: Blocking devices from sky go

Posted by a Superuser, not a Sky employee. Find out more

@Billytom 

You can remove your devices via settings on the Sky Go app or online here:

 

https://www.sky.com/productsettings/tv

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This message was authored by: Billytom

Permanently move a device from sky go

How do I find the sky app in my sky account so I can permanently delete devices on my sky go account. I'm look for the bit to tick and remove as mentioned in here but can't find it

This message was authored by: caesarome Answer

Re: Blocking devices from sky go

Posted by a Superuser, not a Sky employee. Find out more

@Billytom 

You can remove your devices via settings on the Sky Go app or online here:

 

https://www.sky.com/productsettings/tv

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This message was authored by: Billytom

Re: Blocking devices from sky go

Hi. Thanks for your reply. I've done what you mentioned about a dozen times and the unwanted devices keep showing up again. I've changed my password. All very strange and frustrating. Contacted sky and actually got to speak with someone but they couldn't help me from their end. The only thing i haven’t done is what my post was originally about as I can't find the apps to remove and untick. Whatever that means.

This message was authored by: caesarome

Re: Blocking devices from sky go

Posted by a Superuser, not a Sky employee. Find out more

@Billytom 

Now you have explained a bit clearer about these devices keep returning there are some extra steps to take:


First change your password:

https://skyid.sky.com/resetpassword/


Then go to this link:

https://skyid.sky.com/authorise/manage


If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off. This might not happen straight away but should do soon enough.

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