Apple TV log in sky go

[A-Moore]

Message appears when tryin to log in. 
The email address you're using has not been verified. Gives me a link a link to follow and QR code that take me to the sky website. 
not found a way to verify email. 

[caesarome]

Have you checked that they haven't sent you a verification email, if so you might need to click the link contained within it.

[A-Moore]

I don't know how to access my sky email account as yahoo mail/sky is now unavailable. How do I access my sky email?

[caesarome]

The verification email would go to whatever email address you have set up on your account so it might not go to a Sky email address. For your Sky email address you can login here:

https://skyid.sky.com/signin/email/

Usually with verification emails you only have a limited time to click the link in it.

[A-Moore]

I have two email adresses on my account. One of them I have not recieved an email so I am assuming it has gone to my sky email address that is on my account.

Thank you for the link.... after clicking the link and signing in I get this message...

' We no longer offer this service.

If you're an existing Sky|Yahoo Mail customer please sign in'

So I still cannot access my Sky email. 

What are the next steps to move this forward?

[caesarome]

How do you usually access emails sent to your Sky email address ?

[A-Moore]

I don't. 

I only use the other email address on my Sky account.

[caesarome]

As I said previously the verification email has probably been sent to the other email address you have on your account so have you checked the spam/trash.bin folder on it ?

[A-Moore]

I have checked the junk and spam.

I think the issue is, the verification email would have been sent to my sky email. I have tried to access my Sky email and also have tried to access my Sky email via the link that you sent but the error message I am getting whilst trying to access my Sky email is...

' We no longer offer this service.

If you're an existing Sky|Yahoo Mail customer please sign in'

I need help with accessing my Sky email. When I access that Sky email, I beilieve the verification would have been sent there. In addition, I have tried to edit my email address on my Sky account so it has one email linked to it but unfortunetly, It wont let me do that. Are you able to put me in touch with somebody that can help me access my Sky email?

[caesarome]

The issue you might have is, if you haven't logged into yoyr Sky email address in a while it might be closed hence that message you are seeing when you try to get logged into it.

The email would be sent to the address you have here on your account so which one is it:

https://www.sky.com/myaccount/my-details

[A-Moore]

That may be the issue.

Does Sky have a Live Chat function in which I can chat to a live adviser?

[caesarome]

They don't have a live chat so if you don't want to phone they can be contacted via twitter or facebook messenger.

Before doing that though have you managed to change your email address so the verification email comes through to it when you try again to use the app ?

[A-Moore]

Yes, I have tried to change the email for my Skyid and it just says, Error, try again. I have also tried to click 'My Messages' on the account menu and it comes up with 400 Bad Request.

[caesarome]

For the 400 error logout and clear your Sky cookies before closing down the browser and trying again.

If you can't change your email address do to the error and it doesn't work after clearing your cookies then you will need to give a call and ask them to change the email address for you.

[Cruized]

Hi there 

did you end up sorting this out ? As I get the same error when trying to log in to sky go on my Apple TV. I can't find any verification emails in my non sky account. And I did not setup a sky email addresss yet ... well as far as I know unless sky automatically sets these up.