0

Discussion topic: Sky Go technical and access restricted error

Reply
This message was authored by: mdsj144

Sky Go technical and access restricted error

Help was watching fine on Sunday now all I get is access restricted in this household on sky go using ps4 nothing has changed we have sky go with being a vip member

 

[Moderator note: Edited subject for clarity.]

Reply

All Replies

This message was authored by: caesarome

Re: Access restricted in this household

Posted by a Superuser, not a Sky employee. Find out more

@mdsj144 

If you have made no changes and still have Sky Go Extra on your account then you will have to either call Sky or use one of the social media links at the bottom of this page to contact them about this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Emily20271

Re: Access restricted in this household

Hi did you get his issue resolved? I'm having the same? Thanks on sky go app

Avatar for mdsj144
Level 1 icon
Topic Author
This message was authored by: mdsj144

Re: Access restricted in this household

Hi nho still not resolved deleted and reinstalled still no joy waiting on a call back which i should have had 5 days ago to try again after spending nearly 2 hours on the phone  mine wont work on any device just says access restricted from this household 

This message was authored by: caesarome

Re: Access restricted in this household

Posted by a Superuser, not a Sky employee. Find out more

@mdsj144 

I wouldn't wait for a callback which you might not get so I would either try calling back or using one of the social media links at the bottom of this page for help,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Will127

Restricted access to sky go extra

Can't watch sky go I have a message telling me I've been restricted 

This message was authored by: caesarome

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 

Do you have Sky Go Extra on your account ?

What actually does this error message say ?

What device is this on ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Will127

Re: Restricted access to sky go extra

It's on my Xbox and I have sky go extra

This message was authored by: caesarome

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 

Amd word for word what does this message say ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Will127

Re: Restricted access to sky go extra

It says 

there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted 

This message was authored by: caesarome

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 wrote:

saying household is restricted 


@Will127 

Have you made any changes to your TV package recenetly and is your billing up to date ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Darren194

Sky go technical fault

Technical fault on sky go app, cannot watch any channel, movie or anything on any device.

have deleted app, refreshed Apple TV and iPhone, have tried signing in and out, checked for updates, all updated and ok. Please help why can't we sign in? 

This message was authored by: caesarome

Re: Sky go technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Darren194 

Has it been working up to now or is this the first time you are attempting to use it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Kelly270

Re: Sky go technical fault

It's still not working 

This message was authored by: caesarome

Re: Sky go technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Kelly270 

Feel free to provide more details like what is not working and what is happening ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply