91-1 Error on iPad app

[jonohara110]

Hi. I am conintually getting a 91-1 error when trying to download to my iPad app. I have Sky extra and have tried signing out/back in and deleting/reinstalling app. I do not have the same problem with the Sky go app on my iPhone. Has anyone had a proper resolution to what seems to be an ongoing problem. Thanks

[caesarome]

What else does the error message say ?

[jonohara110]

It is this error message.

[caesarome]

@jonohara110 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[jonohara110]

Appreciated @caesarome  - thanks 👍

[jonohara110]

Hi - thanks for the escalation, but no contact from Sky team in the last 4 days!!!!

[caesarome]

Apologies @jonohara110 that was my fault.

I have now alerted them to your post so you should be contacted sometime today.

[jonohara110]

Hi - still no contact from Sky!!!!

[Lisa-P1987]

Thank you for escalating this. We have sent jonohara110 an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks