Sky go ps5

[Aclark2103]

I have Sky Go Extra, only 3 devices registered and have downloaded the Sky TV app to my PS5. Yet when I try to watch something it says it is unable to stream and that I should go to a webpage which does not help me. Please could someone advise. 

[caesarome]

What webpage link does it want you to go to ?

[Aclark2103]

Here is a photo of the message. 

i already do have Sky Go Extra though. 

C699E657-8200-442C-A0B5-C2EBF55B7AE6.jpeg

 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂