Hi @To7
Your pin doesn't carry over from Sky Q if that is what you mean. It is usually the last 4 digets of your phone number. If the pin was working and has suddenly stopped, try a reboot in the first instance (power off at mains) and if that doesn't work follow the guidelines here:
https://www.sky.com/help/articles/your-sky-glass-pin
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
