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Discussion topic: add skip cancel

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This message was authored by: ladyofc

Message posted on ‎27 Mar 2026 09:14 AM

add skip cancel

How do i cancel ad skipping please

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎27 Mar 2026 09:18 AM

Re: add skip cancel

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@ladyofc  Sky+ where you have posted does not have ad skipping, do you have SKy Glass or Sky STream as those do.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ladyofc

Message posted on ‎27 Mar 2026 09:18 AM

Re: add skip cancel

sorry ya i have sky glass

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This message was authored by: GD1

Message posted on ‎27 Mar 2026 09:20 AM - last edited: ‎27 Mar 2026 09:24 AM

Re: add skip cancel

Posted by a Superuser, not a Sky employee. Find out more

@ladyofc  Your post have been moved to the correct board and you duplicate thread you created has been removed.

 

You may be able to remove Ad Skipping through your Sky account https://www.sky.com/help/sky-tv/sky-tv-glass/account-and-billing-sky-glass/account-and-subscription-...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎27 Mar 2026 03:53 PM

Re: add skip cancel

Posted by a Superuser, not a Sky employee. Find out more

You can remove the ad skipping pack via your My Sky account.

 

Note it doesn't stip immediately, it will be active until the end of the current billing cycle. When cancelled the status of the ad-skipping will show you what date it is active til.

 

 

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎27 Mar 2026 04:05 PM

Re: add skip cancel

Thanks had to ring them, couldn't do anything via the app, just said contact us

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