Wrong Region

[TB1718]

Hi,

I’ve recently moved to Moray in the North of Scotland and updated my Sky account with my new home address. However, I’m still receiving regional news and channels from the South East of England (where I moved from).

I’m on Sky Glass, and while it’s not a huge issue, it would be nice to get the local news and programmes for my new area instead.

Is there a way to update this so my regional channels match my current location?

Thanks in advance!

[Fothergill1]

Hi @TB1718  The region is usually linked to your post code but if you have already changed your address with Sky I would call them to get it sorted out.  Your problem is not unusual as I have read about it before on the forum.

Before phoning Sky try pulling the plug from the wall socket for a couple of minutes and then plugging it in again to see if that jogs the viewing region when it reboots.

[lettice]

This change of address.

First, make sure you do a restart of your Sky Stream box or Sky Glass TV , even if you have done one in last few days.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck or Sky Gkass TV will perform a reboot. It will take a few minutes to complete

Make sure the address is listed correctly in your MySky app or online account, under My details.

It can take a few days to update.

Otherwise, your only option after say a week and it's not changed over is to call Sky.

[LacySkye]

I have moved six weeks ago and have this issue...

I moved from Scotland to south wales.

I Have done everything, address changed and reboots, all the advice from sky and still not working...🙈 

anyone got some helpful advice, please ?? 

[Yoghurt]

@TB1718  Welcome to Morayshire I'm in Elgin 

[Baron2168]

Hi Lacysky,

I have the same issue albeit a different region and highlighted this to Sky 3 weeks ago. Last two days they say they have updated in the back office and I've done all resets etc but still the same.

you pay all the money and they seem to not care one jot! How difficult can it be?

[lettice]

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@Baron2168 wrote:

Hi Lacysky,

I have the same issue albeit a different region and highlighted this to Sky 3 weeks ago. Last two days they say they have updated in the back office and I've done all resets etc but still the same.

you pay all the money and they seem to not care one jot! How difficult can it be?

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@Baron2168 

We have found some success when a customer has changed or have wrong region after a move of address and the correct address showing correctly on your account in MySky, by escalating to the Sky community team, all done via a chat.

If you would like us to do that, reply back here and we can do that for.

[Baron2168]

I'm already in the middle of going through the chat with them for the past week and not getting any success, hence the despair on what on earth they are doing!