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Discussion topic: Won’t keep power

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This message was authored by: Craigp1978

Won’t keep power

Hiya the last few days my sky glass has had to be rebooted in order for it to turn on ... now it comes on with SKY for a few seconds then goes completely black it's not holding power! I've done everything possible now and it just won't turn on at all ! Please advise if possible 

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This message was authored by: GD1

Re: Won’t keep power

Posted by a Superuser, not a Sky employee. Find out more

@Craigp1978  I would give Sky a call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: roger1949

Re: Won’t keep power

Do what they say,insist on a replacement if it doesn't help

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This message was authored by: Craigp1978

Re: Won’t keep power

Thank you so much I will call them in the morning 

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