This issue occurs every day, most frequently in the morning, though it can also happen if the device is powered off during the day. The only way to resolve it is to restart the device through the settings, which I am having to do multiple times each day (and can take a long time)
The device (Sky Glass Air) is connected via Ethernet, so the message being displayed does not relate to the actual issue. I have also tested the device using Wi‑Fi only, as well as using both connections for resilience, but the problem persists in all scenarios.
All other devices on the network are functioning without any issues. I am using Sky broadband alongside the standard Sky router.
There does not appear to be any dedicated support channel for this problem on the main Sky website, which makes it difficult to obtain official assistance. As a result, I am currently unable to progress this further without direct support from Sky, and I will need Sky to provide guidance, investigation, or an appropriate escalation route to address the ongoing fault with their product
