Sky glass2 keeps disconnecting

[MichaelK4]

I have 2 sky q boxes and a sky glass2. I have ultrafast broadband and have checked my connection and it states it is fine. I have tried ethernet and WiFi connections to my router and it's still dropping. Done all the blah about turning my router and TV off and I still have the issue. I am at the stage that sky can collect the thing. Any ideas?

[arcadeavenger]

Hi @MichaelK4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141