We need a replacement remote as the back button has stopped working

[Chris19832]

We require a replacement sky remote for our sky glass

[GD1 · Accepted solution]

@Chris19832   If the remote is faulty 

1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

[Michaelh4]

The back up button in my sky remote is not working properly 

[Fothergill1]

Hi @Michaelh4 and welcome to the forum..  Sorry to hear about your remote especially at this time of year when our TVs tend to get a lot of use.  If you have a look at the post immediately above yours posted by @GD1 the links are still valid even though the post is nearly 2 years old.

Good luck and happy new year.