Wait for your programme toload

[MrsW2]

Tv keeps going off says

technical failt

waot for programme to load

[caesarome]

@MrsW2 

What TV service do you have with Sky, so Sky Q, Glass or Stream ?

[MrsW2]

Sky glass

[MarkGoldsmith]

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@MrsW2 wrote:

Tv keeps going off says

technical failt

waot for programme to load

---

First thing - have you tried a reboot?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you have and it hasn't solved the issue, then the cause of the problem may be the download speed that the Glass is getting. Do you have it connected via ethernet cable or Wifi? Also if you open the Netflix app on the Sky Glass and go to Get Help -> Check Your Network it will run a network diagnostic and show you the download speed the Glass TV is getting.

[MrsW2 · Accepted solution]

I ve done that but this is a problem

svery few days

since I've had new broadband put on 4weeks  ago

thank you though

[MarkGoldsmith]

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@MrsW2 wrote:

I ve done that but this is a problem

svery few days

since I've had new broadband put on 4weeks  ago

thank you though

---

Have you run the network speed test as suggested above as well?

If its changed since your broadband was changed that would add to the credence the issue is related to the Wifi network ( assuming your router changed when your broadband did).