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Discussion topic: Volume control stopped working

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Avatar for SMC19
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This message was authored by: SMC19

Message posted on ‎21 Apr 2026 07:23 PM

Volume control stopped working

We have a Sony tv and Sony sound bar. Just upgraded to sky glass and streaming boxes on other tv's. Sky Q boxes now gone. On the Sony TV we have been trying to get surround sound to work but now tv remote volume control isn't working on sky remote. Any ideas how we can get the volume to work. Thanks 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎22 Apr 2026 07:28 AM

Re: Volume control stopped working

Posted by a Superuser, not a Sky employee. Find out more

Hi @SMC19 

 

Maybe worth letting the community know the model number of the TV and sound bar as someone with the same setup may have had the same issue.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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