Hi @JONATHAN_GILL1
Try powering off at the mains for at least 5 minutes. This will clear any software glitch that can cause such issue. If that doesn't work try leaving unplugged overnight.
Failing that you will need to ask sky to replace your set if under warranty as this could point to a hardware failure.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
