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Discussion topic: Useless Sky Glass

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This message was authored by: anna5

Message posted on ‎14 Aug 2026 06:55 PM

Useless Sky Glass

Every day I switch on tv and it comes up with no internet connection even though there is a full signal on everything else. I wish I had stayed with Sky Q this is useless! 

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Avatar for 2muchTV
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This message was authored by: 2muchTV

Message posted on ‎15 Aug 2026 05:23 AM

Re: Useless Sky Glass

@anna5 wrote:

I wish I had stayed with Sky Q this is useless! 

I suggest that you call Sky to either:

  • rectify issues with Glass
  • negotiate moving back to Q 
Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £31 pm (till October 2026)
2 x FTTP lines: Digi £15 pm 900/900 & Aquiss £36pm 80/20
Connected in dual WAN to 3 x Asus XT9 mesh & 2 x Asus RT-AC58U
65" Samsung S92C OLED TV
6 other streaming TVs
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This message was authored by: peter-marlow+1966

Message posted on ‎15 Aug 2026 06:44 AM

Re: Useless Sky Glass

Posted by a Superuser, not a Sky employee. Find out more


anna5

Welcome to the  forum 

Have you  checked the settings in startup and stand that network standby mode is on and that in the network settings  in advance settings that wifi is on? Have you  tried  to connect  the tv to the  Internet with an ethernet cable  it is more  stable  and reliable  than WiFi?

P c marlow
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