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Discussion topic: Upgrading to Sky Glass Gen 2

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Avatar for Jamie175
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This message was authored by: Jamie175

Message posted on ‎18 Apr 2025 03:55 PM

Upgrading to Sky Glass Gen 2

I've paid of my Gen 1 fully and want to now upgrade too Gen 2. If I now purchase the Gen 2 will my original sky subscription and TV packs transfer over to the new Gen 2? 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎18 Apr 2025 03:58 PM

Re: Upgrading to Sky Glass Gen 2

Posted by a Superuser, not a Sky employee. Find out more

@Jamie175  the gen 2 is simply added to your existing account so when activated everything will be there


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This message was authored by: peter-marlow+1966

Message posted on ‎18 Apr 2025 05:24 PM

Re: Upgrading to Sky Glass Gen 2

Posted by a Superuser, not a Sky employee. Find out more

I have  2 55inch sky glass tvs gen 1 and gen 2 plus a puck and a sky  live camera,  with whole home subscription 

P c marlow
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Message posted on ‎18 Apr 2025 05:32 PM - last edited: ‎18 Apr 2025 05:35 PM

Re: Upgrading to Sky Glass Gen 2

Posted by a Superuser, not a Sky employee. Find out more

@Jamie175 

 

To use both you'd need the Whole Home subscription supplement.  Without that, only one set can be in use at the address, so you'd need to get Sky to transfer the active subscription.  Note that they don't treat this as an 'upgrade': it's a hardware replacement.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Anonymous

Message posted on ‎18 Apr 2025 05:36 PM

Re: Upgrading to Sky Glass Gen 2

Don't do it, man! You're free! You're out! 😂

Get a real TV that doesn't require you to contact tech support every other day.

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