Upgrade attempts show technical error

[Kellyrr]

I'm attempting to upgrade my account I'm 16 months into a 18 month contract I want to renew but receive the glass tv I go through all the contract etc then at end it says sorry technical error

[Anonymous]

@Kellyrr You may need to ring Sky to sort this out.

[Jporch316]

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@Kellyrr wrote:

I'm attempting to upgrade my account I'm 16 months into a 18 month contract I want to renew but receive the glass tv I go through all the contract etc then at end it says sorry technical error

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Hi @Kellyrr 

if you are currently in contract with sky q you will need to call sky to switch to glass / stream