On Sky Glass and Stream, there is just the the U app for any app based UKTV content.
Not aware on any other TV platform there are any more than one app for the UKTV channel content.
The majority of content on Sky Glass and Stream for UKTV a channels, plays out as On demand within the Sky Stream/Glass platform and does not play through the app.
When you launch the app, are you getting any error messages when playing content?
See you have tried a an apps refresh, that can take up to 24 hours to fully complete.
Have you also tried a settings restart.
You may also with your Sky Glass TV in standby, try a broadband router/hub restart.
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