U Channels

[BillClay]

All U channels are showing a black screen on Sky Glass gen 1. Anyone else experiencing this, done a reset with no effect. Checked network in Netflix and it's showing as over 300Mb/s so the network if fine. All other channels ok

[Angel_Aka]

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@BillClay wrote:

All U channels are showing a black screen on Sky Glass gen 1. Anyone else experiencing this, done a reset with no effect. Checked network in Netflix and it's showing as over 300Mb/s so the network if fine. All other channels ok

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Seems to be an issue at U's end. It's the same on Freely. Their live channel streams are blank. 

[lettice]

@BillClay 

It's a known issue across many platforms for U channels, not just Sky.

Sky and U are aware.

https://helpforum.sky.com/t5/Sky-Q/UKTV-PLAY/td-p/5306911

On my Sky Stream, all have come back in last half hour or so,, without any action from me.

If they are not back for you yet, might be worth trying a Sky Gkass/puck settings restart

[SpaceSparkie · Accepted solution]

@BillClay 

Sorry to hear you are having this issue. 

This was escalated early this morning and we have had confirmation it is now resolve 😀